Client Support

Alban Natural Soap is a global leader in premium, natural skincare, dedicated to delivering an unparalleled standard of excellence by uniting advanced scientific formulas with high-performance botanical ingredients.

You can reach our dedicated Client Services team for any inquiries via email at info@albannaturalsoap.com, by phone at +49 176 4054 6869, or through the contact page on our store.

Our commitment to sustainability is a core pillar of our corporate responsibility, focusing on three key principles: ethical sourcing from trusted partners, sustainable packaging using recycled and recyclable materials, and responsible manufacturing that minimizes our environmental footprint.

Yes. Every Alban Natural Soap product is formulated exclusively with high-quality, organic, and plant-based ingredients. We do not use synthetic fragrances, artificial colorants, parabens, or sulfates, believing in the power of nature refined by science.

Alban Natural Soap is a global company with its main operations and brand heritage in Germany. Our corporate is located in Saarlouis, Germany.

Our products are manufactured in Aleppo, Syria under strict quality control standards, combining traditional artisan methods with modern scientific oversight to ensure purity, safety, and performance for every batch.

Germany:
Orders above €15:
Free within 1-3 business days.

Orders below €15:
€1.99 within 1-3 business days.

Other Europen countries:
All orders cost €7.90 within 2-5 business days.

Orders within Germany are typically delivered in 1-3 business days.

Deliveries to other European countries take approximately 2-5 business days.

No, We currently ship within europe.

The moment your order is dispatched, we will send a confirmation email that includes your unique tracking number and a direct link to monitor your delivery's real-time progress.

Every Alban order is perfectly packaged in our signature, eco-conscious materials to ensure it arrives in perfect condition. Our elegant packaging makes every delivery suitable for gifting.

In the unlikely event your delivery is significantly delayed or arrives damaged, please contact our Client Services team immediately at info@albannaturalsoap.com with your order number for a swift and satisfactory resolution.

You may return any unopened and unused product within 14 days of delivery for a full refund. We kindly ask that products be returned in their original packaging to ensure they are protected during transit.

To initiate a return, please contact our Client Services team at info@albannaturalsoap.com with your order number and reason for return. We will promptly provide you with detailed instructions for the process.

Clients are responsible for the shipping costs associated with returning an item, unless the return is due to a mistake from our side. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Once we receive and inspect your returned item, your refund will be processed to the original method of payment. Please allow 2-3 business days for the credit to appear in your account.

At this time, we do not offer direct exchanges. We recommend returning the original item for a full refund and placing a new order for your desired product at your convenience.

In the unlikely event you receive an incorrect or damaged product, please contact us immediately. In these cases, we will cover all return shipping costs and arrange for a replacement or a full refund at no expense to you.

We accept all major credit cards, including Visa, Mastercard, and American Express and Klarna. We also offer the convenience of payment through PayPal and other secure, region-specific providers displayed at checkout.

Your security is our utmost priority. All transactions are processed through a secure PCI-compliant payment gateway using the highest level of SSL encryption. Your payment information is never stored on our servers.

All transactions on our website are processed in Euros (€).

Your payment method is charged only at the moment your order is successfully placed and confirmed. You will receive an immediate order confirmation email once the transaction is complete.

If your payment is declined, please first ensure all billing and card details are correct. If the issue persists, we recommend contacting your card issuer or trying an alternative payment method.

Yes, a detailed receipt is automatically sent with your order confirmation email. For business clients requiring a formal VAT invoice for their records, please contact our Client Services team at info@albannaturalsoap.com with your order number.

Creating an account on our store provides a more streamlined checkout experience, gives you access to your complete order history, and allows you to manage your personal details and delivery addresses in one secure place.

You can create an account during the checkout process or by clicking the account icon on our store menu. Simply follow the prompts to enter your details and create a secure password.

If you have forgotten your password, please click the "Forgot Password?" link on the login page. You will be prompted to enter your email address to receive a secure link to reset your password.

You can update your personal information, including your name, contact details, and saved addresses, at any time by logging into your account and navigating to the 'Account Details' section.

Your privacy is our utmost priority. Your data is used exclusively for order processing and communication, protected by robust security measures. We never share your information with third parties for marketing without your explicit consent, in full compliance with GDPR.

In accordance with GDPR, you have the right to request the deletion of your account and personal data. To do so, please send a formal request to our privacy team at info@albannaturalsoap.com, and we will process it for you.