Get in Touch
We'd love to hear from you! Whether you have a question about our natural soaps, need details about an order, or just want to say hello, our team is ready to assist.
Most Asked Questions
To find out more. Please visit our Customer support page.
What is Alban Natural Soap?
Alban Natural Soap is a global leader in premium, natural skincare, dedicated to delivering an unparalleled standard of excellence by uniting advanced scientific formulas with high-performance botanical ingredients.
What are the shipping costs?
Germany:
- Orders above €15:
Free within 1-3 business days. - Orders below €15:
€1.99 within 1-3 business days.
Other Europen countries:
All orders cost €7.90 within 2-5 business days.
Can I track my order's journey?
The moment your order is dispatched, we will send a confirmation email that includes your unique tracking number and a direct link to monitor your delivery's real-time progress.
Can I return my order?
You may return any unopened and unused product within 14 days of delivery for a full refund. We kindly ask that products be returned in their original packaging to ensure they are protected during transit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express and Klarna. We also offer the convenience of payment through PayPal and other secure, region-specific providers displayed at checkout.
You can reach us directly using the details below. For a swift response, please use the contact form, and we'll get back to you within less than 24 business hours.
Mon - Fri, 9:00 - 17:00
At the heart of every soap bar lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.
